Get in Touch with Us
Contact 1up Hosting
We’re here to help you with all your server hosting needs. Reach out to our team for support, inquiries, or any questions you may have.
How Can We Assist You?
Welcome to our Contact page. At 1up Hosting, we offer a variety of ways to get in touch with us to ensure you receive the support and information you need. Whether you have questions about our services, need technical support, or want to discuss your hosting requirements, we are here to help.
Immediate Support
For urgent matters, our team is available via Discord for real-time assistance. We understand the importance of keeping your servers running smoothly and are committed to providing prompt support.
Comprehensive Contact Form
Use our detailed contact form to direct your inquiries to the appropriate department. This ensures that your questions are handled by the right experts, providing you with accurate and efficient responses.
Frequently Asked Questions
Find quick answers to common questions about our server hosting services, setup, and management.
How do I set up my game server?
Coming soon…
What are the benefits of a VPS server?
A VPS server offers dedicated resources, scalability, and greater control over your server environment, making it ideal for growing gaming communities or businesses needing reliable performance.
How can I upgrade my server package?
To upgrade your server package, visit your account dashboard, select the server you wish to upgrade, and choose from the available upgrade options. Our support team is also available to assist you with the process.
What support options are available?
We offer both unlimited and hourly support packages. Unlimited support includes 24/7 access to our technical team, while hourly support is billed based on the time required to resolve your issue.
Can I customize my server settings?
Yes, you can fully customise your server settings through our control panel. This includes adjusting performance parameters, installing mods, and configuring game-specific settings.
What is the difference between dedicated and VPS servers?
Dedicated servers provide exclusive use of all hardware resources, offering maximum performance and security. VPS servers, on the other hand, share resources among multiple users but still provide dedicated portions of those resources, balancing cost and performance.
How do I contact support?
You can contact our support team via our Discord server for real-time assistance.
What is included in the self-managed support option?
The self-managed support option includes access to our knowledge base and community forums. Direct technical support is not included, but you can purchase support hours if needed.
How do I manage my server backups?
You can manage your server backups through the control panel. Schedule regular backups, restore from previous backups, and ensure your data is always safe and secure.