Comprehensive Support for Your Hosting Needs

Understanding Self-Managed Hosting

Discover what self-managed hosting entails, including the scope of services provided and your responsibilities. Get clarity on our support packages and how to contact us for additional services.

Learn More

What is Self-Managed Hosting?

Self-Managed Hosting Explained

Self-managed hosting means you have full control over your server, including software installations, updates, and security configurations. This option is ideal for experienced users who prefer to handle server management independently.

While we provide the infrastructure and ensure the hardware is operational, our support does not cover software issues, server configurations, or security management. For those who need assistance, we offer additional support packages.

Support Packages

Unlimited Support Package

Comprehensive Support, Anytime

£125/yr

24/7 access to our expert support team
Unlimited support tickets
Assistance with server configurations
Help with software installations and updates
Priority response times

Get Unlimited Support

Hourly Support Package

Flexible Support When You Need It

£25/h

Pay-as-you-go support
Expert assistance on demand
Ideal for occasional help
No long-term commitment
Detailed billing for transparency

Get Hourly Support

Get in Touch with Us

Frequently Asked Questions

Find answers to common questions about our server hosting services.

How do I set up my server?

After purchasing a server package, you will receive an email with detailed setup instructions. Follow the steps to get your server up and running.

What is included in the self-managed support?

Self-managed support includes access to our knowledge base and community forums. Direct support for server issues is not included.

Can I upgrade my server package?

Yes, you can upgrade your server package at any time through your account dashboard. Additional fees may apply.

What games are supported by your game servers?

We support a variety of popular games including Minecraft, FiveM, and ARK. Check our Game Servers page for a full list.

How do I modify my server settings?

You can modify your server settings through the control panel provided with your server package. Detailed guides are available in our knowledge base.

What happens if my server goes down?

Our team monitors server uptime 24/7. In the event of downtime, we will work to restore service as quickly as possible. You can also contact support for urgent issues.

Terms & Conditions

User Agreement

By using our services, you agree to comply with our terms and conditions. This includes adhering to our acceptable use policy and respecting intellectual property rights.

Privacy Policy

We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and safeguard your personal information.

Service Level Agreement

Our Service Level Agreement (SLA) guarantees a minimum uptime of 99.9%. In case of downtime, you may be eligible for service credits.

Billing and Payments

All services are billed on a monthly basis. Payments must be made by the due date to avoid service interruptions. Late fees may apply.

Fair Usage Policy

Our Fair Usage Policy ensures that all customers have access to reliable services. Excessive use of resources may result in service limitations or additional charges.

Discover Your Perfect Server Solution

Ready to elevate your gaming or business experience? Dive into our diverse range of server options tailored to meet your unique needs. Whether you need robust dedicated servers, scalable VPS solutions, or specialized game servers, 1up Hosting has you covered. Click below to find the perfect server or contact our support team for personalized assistance.

Explore Now